Author Archives: Dan Gillmor

Customer Disservice Strikes Again

Ed Foster (Infoworld): Why is Sony’s warranty on batteries for its notebooks good for only 30 days?. So Mr. Powers was out of luck. One thing he was sure of, though, was that he wasn’t going to spend anymore money … Continue reading

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Bush People: Cut Taxes, Cut Taxes, Cut Taxes

Washington is surreal. The cherry blossoms are out in their full glory. So are the deceptions and spin-meistering of the city’s top politicians. Unlike the Clinton administration, where cabinet members and the White House staff had the habit of saying … Continue reading

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Now What?

Dave Winer: Call it a shakeout? Comments

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Help Desperately Needed at Labor Department; Democrats Need Not Apply

Secretary of Labor Elaine Chao told the World Economic Forum audience that she’s looking for people to staff her department’s politically appointed positions. But there’s no pretense of bipartisanship here. “I need people,” Chao said. “If you have an “R” … Continue reading

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ICANN’s Unwarranted Gift to Verisign

Reuters: VeriSign keeps dot-com rights in ICANN deal. The Internet’s top naming authority on Monday proposed extending VeriSign Inc.’s control over the popular “.com” destination in exchange for surrendering control earlier over the “.org” suffix. Translation: Verisign gives up nothing … Continue reading

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iPass also Connects the World

On Sunday, as part of a package of stories on being a road warrior, I discussed some of the ways to stay connected — on the Net and the phone — while overseas. I mentioned the ISP global roaming service … Continue reading

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Earthlink: Our Direct Mail Doesn’t Lie

On March 24, Joel Spolsky posted this amusing rant attacking Earthlink for a piece of direct marketing that he considered dishonest. I asked Earthlink for a comment. Yesterday I spoke with Claudia Caplan, vice president for brand marketing, who gave … Continue reading

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Where Will it Stop

I’m in Washington for the U.S. meeting of the World Economic Forum, and moderated a dinner discussion yesterday about the debacle in technology shares. The undercurrent was alarming — is the entire economy in for a disaster during the next … Continue reading

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The Tech Job Market Tightens

Washington Post: Tech Sector Cuts Back Its Demand for Workers.More worrisome to employees, the shakeout has moved well beyond Web-based start-ups. In recent weeks, technology powerhouses such as Cisco Systems and Intel have announced thousands of job cuts. Firms with … Continue reading

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Will ICANN Bend Over Again?

Bloomberg News: ICANN to vote today on control over dot-com database. The board that oversees the Internet’s address system is scheduled to vote today on a proposal that would let Mountain View-based VeriSign keep control of the database of all … Continue reading

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