You won’t believe this. I’m staying at the Campus Inn in Ann Arbor, Michigan, next to the University of Michigan, and the hotel has a policy of not allowing its room service to send red wine to customers’ rooms.
No, really. I got in late and was ordering room service, but noticed no red wines on the menu. I asked the order-taker for red wine and was told it wasn’t available. The owner of the hotel is worried that customers will spill red wine on the rugs or furniture.
Now that’s customer service. Not.